›  Terms and Conditions

TERMS OF USE
The present Agreement covers every sale that is made through the E-shop hosted by the www.hartiko.gr site. Any deviation from this Agreement must be confirmed by the business responsible in writing. Any other Agreement is strictly forbidden. We would like to remind you that the use of any part or the whole of this website equals the full acceptance on your part of its general terms of use, as these are described in detail in the Terms of Use section. Every order shipment equals full acceptance on your part of the present Agreement and all its terms.

Orders
Orders are received online by completing all required forms and by following the steps of the ordering process, as provided by the software of this e-shop.
Before the final acceptance of every order on your part, an Order Confirmation is displayed on your computer screen. If you agree and you click on the corresponding button shown on your screen, the confirmed order is registered on our Company’s system and an Order Confirmation is sent via e-mail to the e-mail address you have provided.
Any offers are valid for as long as there is product availability. The order confirmation is sent automatically and is therefore not possible to check availability in advance. In case there is stock shortage of the any of the products included in the order, a Company representative will contact you by e-mail of phone (as long as you have provided this information in the relevant Order Form fields), regarding the shortages and possible alternatives to replace the non-available items.

Payment Terms
The products, prices, shipping and payment terms are as confirmed in your Order Confirmation. Payment can be made:
a) By Bank Transfer (to a bank account indicated by us after you contact us). In this case we send you the products by standard courier service.
b) By COD, to the Courier Service delivery person.
c) By Cash, in case you wish to pick up your order from our offices, after having contacted us (either by phone or by e-mail at info@hartiko.gr first.
d) By Credit Card (coming soon)
We can issue a receipt or invoice. An invoice is issued at the Customer’s request and only in case they are ether a Company or a freelance professional. The necessary information for the issue of the relevant invoice is: Company name, phone number, VAT number, Tax office, Company’s address and Profession/business activity.
If you wish to pick up your order from our offices you can do so by paying in cash upon receipt of the order and receive the corresponding receipt or invoice at the same time. All prices include V.A.T. Our business reserves the right to change the prices, if necessary. In any case all prices will be visible on our website and valid at the time of your order.

Shipping Terms-Prices-Product Delivery
All orders are handled within the day or the next working day, at the very latest.
Products will be shipped to the address provided by the Customer while placing the order, by our courier service provider.
Our products can be shipped anywhere in Greece, as long as there is no particular reason or obstacle to do so. We also accept and ship orders to Cyprus.
Delivery time depends on the destination of the order as well as the product availability.
All orders registered in our system are usually shipped within 1-3 working days. Deliveries are made Monday-Friday 9.00 a.m.-19.00 p.m.
Shipping costs are made available to the Customer during the placement of the order. 
Our Company reserves the right to alter the stated prices, in case such alterations are made by the courier service provider. There will, however, be a corresponding written and timely update of our website.

The Company, while subject to force majeure situations such as those described below, will make every effort to ship the products as soon as possible. It is also possible, after consulting with the Customer, to offer a partial shipment of an order.
In case you wish to add items to your already placed order, please contact us by phone, in order to enable us to proceed with a complete shipment and to avoid charging you shipping costs twice.
Ownership of the items shipped is transferred upon full order payment, while risk is transferred upon delivery.
Force Majeure


The Company is not responsible for delays in performance (including delivery) due to circumstances not attributable to its fault or due to force majeure. In such cases, the Company is entitled to a time extension in order to execute the order. Indicative examples of force majeure consist of: strikes, terrorist acts, wars, suppliers’ delays, fluctuations of monetary rates, government or legislative acts and natural disasters. If any of the above cases last more than 30 days the present Agreement can be broken by any of the parties involved without compensation.

Product Returns and Customers’ Rights
In order to ensure the safety of our orders, our packaging is prepared in the best possible way. In case the packaging of the order you receive has been damaged do not accept the order. You need to inform us immediately- and in conjunction with our courier service provider – we will take all necessary steps to ensure that your order is replaced. If you choose to check the content of the packaging upon receipt and realize that it is intact and in accordance with your placed order, you can then accept the delivery at your responsibility, without any further action needing to be taken from either side (the Company or the Customer).
You have the right to return your purchased products, without any damage and without being obliged to explain the reasons for the return, within a time frame of 10 working days from the day of receipt. In this case you are only charged with the shipping expenses covering the return of the products. You may return the items either by post or personally at our company’s offices. We accept returns of items when these are at the same state they were when you first received them, which means that they have not been unsealed or their packaging has not been opened. In order to avoid any inconvenience it is recommended that you check the quantity, type and intactness of the product(s) packaging upon receipt of your order, so as to be able to spot possible faults in time (i.e. broken or wrong items).
Before proceeding with the return, you need to inform us of your decision by sending us an e-mail (order@hartiko.gr) within the above mentioned 10 working days, stating the item (article & description) with which you want the returnable item to be replaced. Within the same time-frame you need to have proceeded with the return of the item to the company. There are no refunds for returns but the replacement with an item if equal value. In case the item replacing the one which has been returned is of higher value then you will be charged with the price difference which can be paid either by COD (if the items is sent by post) or by cash when you pick up the item from our offices.
The replacement will be completed within 20 days from the day we receive the returned item(s).
The current agreement in no way affects any Customers’ legislative rights.

Privacy Data Protection
We would like to inform you that when you visit certain areas of this website and when you use certain of its services, it is necessary to provide certain information related to Personal Data, which will be processed automatically and incorporated into automated files, for which the Company is the processing responsible party.
The collection and automated processing of Personal Data is to record the contractual relationship with the Company, control, improvement and adaptation to preferences and choices about products and services and sending by electronic or traditional means administrative, technological, organizational and, if explicitly agreed upon, commercial information regarding the Company’s products and services.
By using the services of this website, you consent expressly and specifically to the collection and processing of your Personal Data as described above. In regards to the processing of the data that concerns you, you are entitled to accessing the file, correcting, canceling and objecting to its content at any time.
Furthermore, your consent may be revoked at any time, by simply sending us your specific request by email.
The importance of the safety of your Personal Data and your online transactions is guaranteed and all necessary measures have been taken using with the most modern and advanced technological methods to ensure maximum safety. The Company guarantees the confidentiality of all Personal Data, however, it may disclose to the corresponding Public Authorities Personal Data or any other information in its possession or accessible through its systems if this is dictated by any applicable law provision.
The Customer guarantees and is responsible for the truth, accuracy, validity, authenticity & relevance of all the Personal Date they provide.
Users and Customers of the www.hartiko.gr website are also provided with a choice regarding the information they receive on the Company’s new products, as well as possible offers, by sending ad-related or informative messages directly to their e-mail. The above service will never be used improperly. All Users and Customers are offered the opportunity to refuse and withdrawn from the receipt of such messages.

Cookies: Like most Internet websites, at www.hartiko.gr we use cookies to access certain information each time you navigate using a web browser through our online store. Without the use of cookies it would be impossible for us to provide you with essential services such as order status, personal settings, saving items in the basket or a wish list between your visits etc. Cookies are alphanumeric files transferred to the hard disk of your computer through the internet in order to receive services such as those mentioned above. You can choose to prevent your browser to accept cookies or to be asked each time before a new cookie is installed on your hard disk. Nevertheless you should be aware that, if you choose to prevent cookies from being stored on your hard disk you will not be able to use certain of the website and the e-shop’s services. Furthermore, it is verified that cookies are not kept and no sensitive personal data is transferred.

Intellectual Rights
Any reproduction, copying or editing of text, graphics or photographs, shown on our website is strictly prohibited, as they are the property of www.hartiko.gr. Violators are punishable under Law N.2121 / 93 on the protection of intellectual property.

Transaction Confidentiality
Confidentiality is guaranteed. The same basic principles that apply in everyday transactions also apply in the case of e-commerce. All information transmitted by the Customer to the Company is confidential and all necessary steps have been taken to use this information only to the extent necessary in the context of the relevant service. Some of the measures which have been taken are the following: Only authorized employees have access to the information of your transactions and only when necessary, e.g. for processing your requests. There is non-disclosure of the Customer’s details and transactions, unless written authorization from you or ordered through a court order or decision of any public authority.
If third parties are involved for supporting purposes, confidentiality is ensured. You can request any information held about you in order to correct it as long as you can document the relevant errors. For your own safety, you will also have to treat all the information provided through this service as confidential and secret and to not make any disclosures to third parties.
In any case the e-shop will in no way disclose or publish your personal data and information. The personal data you share with us though your membership are used solely for processing your transactions. All information is encrypted and stored safely.

Terms of Use Modifications
The Company reserves the right to amend or renew the Terms of Use and Sales of this E-shop. Any amendment or renewal will be valid upon its publication herein.

External Links
The Company does not control the availability, content, policy of protection of personal data, the quality and completeness of other websites and pages referred through "links", hyperlinks or advertising banners. Thus, for any issue occurring during your visit to these websites, you have to refer directly to them, as they bear the responsibility for the provision of their services. The Company can in no way be deemed to embrace or accept the content or services of websites and pages referred to or linked to in any other way.